PRIVACY POLICY

Lacholvr Sports International supports the Australian Privacy Principles and is serious in its responsibility to respect and carefully manage personal information that is collected in the course of providing products & service to our customers.

We will endeavour to protect and ensure that personal information is secure and is managed in accordance with privacy laws.

Our Policy

This Privacy Policy provides you with general information about how we manage your personal information.

We will ensure that your personal information is handled securely and carefully and will only be used when it is necessary for us to provide you a service or perform other necessary business functions and activities.

We do not sell or give your personal information to any other parties. We will not use your information for purposes unrelated to the services we provide without your prior consent.

When necessary to collect personal information, we will obtain the information directly from you where possible, and we will always use fair and lawful means of collecting personal information.

Purpose of Collecting Personal Information

Personal information are collected in order to provide products & services, or for us to perform necessary business functions.

The Type of Personal Information We Collect and Hold

Information we collect may include names, phone numbers, emails, addresses, purchases, and methods of payment.

This information is collected and used only to deliver and provide you with valued services and are not sold, rented, or given away to outside parties unless required by law. The choice not to disclose certain information to Lacholvr Sports International may prevent us from providing you essential services, example may include accurate and timely dispatch of purchased goods if physical delivery address were withheld.

How We Collect and Hold Personal Information

In most cases, the personal information we collect is provided directly by you, when you give us your details we require by regulation in order to provide products and other related services.

Other forms of collection may include verbally (either in person or via the telephone), via written forms, or through other persons or organisations collecting information on our behalf.

This information may be held digitally via secure computers or in hard copy or paper files.

Access to personal information is performed only by Lacholvr Sports International staff with secure passwords, and only when required during the provision of services. These methods of storing personal information may be undertaken by us or by contracted third parties.

You may visit the website without providing any personal information. The website servers will in such instances collect the IP address of your computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the website, pages viewed, etc. Lacholvr Sports International uses this information to determine the use of the website, and to improve the content thereon.

Secure Cardholder Account Data

When shopping online with us credit card payments are processed through a secured payment gateway, e.g. PayPal.

Your confidential credit card information is processed through a PCI-DSS secure DMZ. It is protected as prescribed by the PCI-DSS standards version 2. The transport of all data is encrypted by a SSL Thawte certificate which creates a secure https:// link between the cardholder and the payment pages.

We DO NOT keep a record of your credit card details after they are transmitted to the gateway.

Other Sites

Lacholvr Sports International is not responsible for the privacy and/or security practices of sites that are linked by this site through banner advertising, hyperlinks, or otherwise.

Use and Disclosure of Personal Information

Personal information is often required for us to perform necessary business functions in the delivery of products & services. We may also need to pass personal details on to third-parties in the course of performing necessary business functions, such as passing on names and addresses to delivery/courier services. We may also pass on personal details as required and directed by law.

In circumstances where information is disclosed to third-parties, Lacholvr Sports International will take all reasonable steps to ensure these third-parties also have procedures in place to protect your privacy.

Statistic Use

We may utilise and disclose aggregated general information about users for statistical purposes. In such circumstances, where possible, we will try to ensure such information does not personally identify individuals.

Direct Marketing

If you do not wish to be contacted by Lacholvr Sports International about discounts, special offers and sales, or other promotional events, please contact us on telephone +61(0)467 709 199 or click the "Contact Us" link on our webpage.

Access and Correction of Personal Information

If you would like to request access to your personal information, please contact us on telephone +61(0)467 709 199 or click the "Contact Us" link on our webpage.

If you wish to access or update your online shopping information, please contact us on telephone +61(0)467 709 199 or click the "Contact Us" link on our webpage. or, when logged in online, go to My Account Info. To remove your information from our online shopping database, please provide us with your username, password, and identifying information and we will delete your information from our records. Please note deleting or certain information may prevent us from providing you with certain services.

Enquiries and Complaints

Your privacy is important to us. If you have an inquiry or complaint about how we collect, hold, use or disclose your personal information, please contact us on telephone +61(0)467 709 199 or click the "Contact Us" link on our webpage. We will respond to all written complaints within10 business days. If we require a longer period of time to fully investigate your complaint, we will advise you in writing within 5 business days.

If you are unhappy with our response to your complaint, contact the Office of the Australian Information Commissioner www.oaic.gov.au

Disclosure of Information to Overseas Recipients

We will not disclose personal information to overseas recipients.

Updates

Our privacy policies and procedures will be reviewed and updated in accordance to legislative changes.

© Lacholvr Pty Limited 2017